Terms and Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement (“Agreement”) between you and “naroomask.net” (“Website”).

When these Terms mentions “naroomask.net,” “we,” “us,” or “our”, it refers to the KoopKorea company. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in these Terms.

This website “naroomask.net” is owned and run by KoopKorea; a company incorporated under the laws of the Netherlands.

Leidsestraatweg 2-I
3443 BV Woerden
The Netherlands
KVK number (Dutch business registration number): 76898326
VAT number: NL003143127B40

1. Privacy Statement

Our Privacy Statement explains how we collect, store and use personal data about you when you access our website, shop with us or otherwise provide your personal data to us. These terms will apply regardless of how the Website is accessed and will cover any technologies or devices by which naroomask.net make the Website available to you. Further details can be found at Privacy Policy.

By using this Website, you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.

2. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following Terms. All orders are subject to availability and confirmation of the order price. 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

3. Pricing

The prices on the Website include VAT but exclude delivery costs, which will be added to the total amount. Prices are liable to increasing or decreasing but changes will not affect orders in respect of which we have already sent you an Order Confirmation. Delivery costs depend on the delivery charges as calculated from the Netherlands to your delivery address. Delivery costs for within the Netherlands are already calculated into the prices as seen on the Website. The delivery costs you may see in your order are the difference between those delivery fees for within the Netherlands and to your delivery address. Under certain conditions, such as an order of multiple products, delivery fees may be exempt for your order.

4. Stock Availability

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we will send you an email advising you that we are unable to fulfil your order or one of our Customer Service team will contact you.

5. Returning your ordered products

If you are contracting online as a consumer and are an EU resident, the EU Consumer Rights Directive provides that you may cancel a Contract at any time within 14 days, beginning on the day after you received the products.
If you have purchased products from the Website and if you decide to return your order the Directive provides that you must communicate this with us within 14 days of receipt of the products. You can email Customer Services contact@naroomask.net stating your wish to cancel your contract (order) and quoting your order reference number.

You must return the items to us at the below address:

Hexspoor E-fulfilment – KoopKorea/NAROO
Van Salmstraat 54
5281 RS Boxtel
The Netherlands

You will be responsible for any cost incurred or risk in returning products. You have a legal obligation to take reasonable care of the products while they are in your possession and you will be responsible for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.

Under the Directive if you fail to inform us within the 14 day period you will not have a right to cancel the Contract (order) and return the products.

If you wish to return the product please see the conditions and fill in the return form on this page.

6. Your order delivery

Subject to availability (see Clause 6 above), we will endeavour to fulfil your order for product(s) listed in the Order Confirmation within a reasonable period of time unless there are exceptional circumstances. If for any reason we cannot meet the delivery date, you will be kept informed. Once your order has been dispatched, we will email you the details of your order to the email address provided.

7. International Delivery (excludes certain items of large furniture)

If your delivery address is outside of the EU, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

8. Risk and Title

Any products ordered will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is later.

9. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. You agree that e-mail can be used as a long-distance means of communication.

Naroomask.net will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

10. Waiver

If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

11. Severability

If any of these Terms or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

12. Complaints

If you have a complaint about naroomask.net, please contact our Customer Service team here

13. Governing Law & Jurisdiction

These Terms shall be governed by and constructed in accordance with the laws of the Netherlands and all disputes will be referred to the exclusive jurisdiction of the Dutch Courts.

14. Entire Agreement

The above Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and KoopKorea. Any waiver of any provision of the Terms will be effective only if in writing and signed by a Director of KoopKorea.